Help

LekkoGo support

Practical help with meal scans, quick recipes, calorie tracking, your account and Premium access.

Meal scanning

Get a clearer estimate

  • Photograph the complete plate from above or at a slight angle in good, even light.
  • Keep the food visible and avoid hands, faces, labels, documents and unrelated objects.
  • Separate overlapping foods when practical. Sauces, oils and hidden fillings are difficult to estimate from a photo.
  • Review every detected ingredient and adjust the portion before adding the result to your diary.

A scan is an estimate, not a laboratory measurement. If the result looks wrong, use the correction choices or add the meal manually. Never rely on a scan to identify allergens or decide whether food is medically safe for you.

If scanning does not finish

  1. Check that LekkoGo has camera or photo-library permission and that the device has an internet connection.
  2. Try one clear image smaller than the original camera file. LekkoGo normally prepares the image automatically.
  3. Close the scan screen and try once more. Repeated attempts may be paused briefly by security limits.
  4. Use manual meal entry or Meal Calculator while the scan is unavailable.

Meals, recipes and calculations

Meal Calculator

Enter the ingredients you already have, such as pasta, tuna and tomato sauce. LekkoGo proposes practical gram portions and shows the estimated total calories and macronutrients. You can change any amount before saving it.

Quick recipes

Recipes are designed for short preparation times and include Polish and Italian-inspired choices across breakfast, lunch and dinner. Check the ingredient list yourself if you have an allergy, intolerance, pregnancy-related restriction, medical diet or religious requirement.

Calories or ingredients look incorrect

Edit the portion or use manual entry before saving. To report a repeatable catalogue issue, contact support with the food name, language, result shown and app version. Do not send a meal photo unless support specifically asks for it and you are comfortable sharing it.

Premium subscriptions

Premium is missing

  • Confirm that the device uses the Apple ID or Google account that made the purchase.
  • Sign in to the correct LekkoGo account.
  • Open the subscription screen and choose Restore purchases.
  • If access is still missing, contact support and include the store, product and purchase date. Do not send complete card details or a store password.

Manage or cancel

Apple and Google manage billing. Cancelling Premium stops the next renewal but normally keeps access until the paid period ends.

Manage Apple subscriptions Manage Google Play subscriptions
Deleting LekkoGo or your account does not cancel a store subscription and does not create an automatic refund. Cancel through Apple or Google separately.

Account and privacy

  • Export: Open Profile, then Privacy and your data, then Create data file.
  • Delete: Open Profile, then Privacy and your data, then Delete my account.
  • No app access: Follow the external account-deletion process.
  • Optional analytics: Change the setting in Profile. It is off by default.
  • Data rights: Read the Privacy Policy or contact the privacy address below.

Account deletion is permanent. Export any information you want to keep first and manage an active Apple or Google subscription separately.

Contact support

General support:

Privacy and data rights:

When reporting a technical problem, include the device model, iOS or Android version, LekkoGo version, language, what you expected and what happened. A screenshot without personal or health information can help.

Never send a password, one-time code, authentication token, complete payment-card details or unnecessary health information. Response and retention periods will be stated after the final support process is approved.